Clients consistently praise the firm for exceptional service, describing staff as friendly, efficient, genuinely caring, and professional. Specific lawyers mentioned positively include Niall, Connor, Kathy, Nicola, Violet, and Robyn Dewson, with clients noting clear communication, quick response times, and attention to detail. Reviews highlight the firm's ability to handle complex matters successfully, with many clients appreciating the supportive environment and practical amenities like off-street parking.

Clients frequently praise Margot Harkness and the team for being professional, friendly, and providing clear advice, particularly in property and family law matters. However, several reviews raise serious concerns about poor communication, being ghosted after payment, missed deadlines, and the firm refusing new clients or taking on opposing parties after initial rejection. While many long-term clients recommend the firm highly, others describe unprofessional behavior, inflated rates, and incorrect advice that has damaged trust over recent years.

Clients consistently praise the firm's efficient, friendly, and accessible service, with specific lawyers like Rachael and Stephen receiving positive mentions. Many highlight excellent property conveyancing work and long-term family legal relationships covering wills, probate, and estate planning. While most reviews are highly positive, one client expressed concern about a data privacy incident involving incorrect email handling without an apology.

Clients describe mixed experiences with the firm. One reviewer found them 'very difficult to deal with,' while others praise specific lawyers like Ross for being 'knowledgeable, friendly, understanding, and totally professional.' Positive reviews highlight personal attention and approachability, with one client suggesting others 'give Ross a toot' for legal advice.