Clients consistently praise Andrew Shaw for his exceptional client care, describing him as a strong and confident advocate who provides sound, methodical advice. They highlight his ability to listen carefully, explain complex matters clearly without jargon, and go above and beyond in stressful situations, often achieving better-than-expected outcomes. Many specifically mention his expertise in family law disputes, guardianship matters, and complex estate situations, with multiple reviews noting he was highly recommended by other lawyers.

Clients consistently praise the firm's exceptional service, describing staff as friendly, efficient, genuinely caring, and professional. They highlight clear communication, quick response times, and the team's ability to handle complex scenarios successfully. Specific lawyers mentioned positively include Niall, Connor, Kathy, Nicola, and Robyn Dewson, with clients noting their attentiveness to detail and supportive approach throughout legal processes.

Clients consistently praise Michael Ducray and Jess for their professional, efficient, and friendly service, particularly noting their ability to make property transactions stress-free with clear explanations. Multiple reviewers mention returning for repeat business and recommending the firm to friends, highlighting their thoroughness and willingness to go the extra distance. One negative review criticized Michael for being rude and unwilling to provide a fixed fee quote during an initial phone call, but this appears isolated among overwhelmingly positive feedback.

Most clients praise the firm's lawyers as "best lawyers" and "very helpful," with one specifically noting their "wealth of knowledge navigating corporate law" and recommending them highly. However, one negative review makes serious allegations of corruption and illegal activity, specifically naming Nigel McFadden as dishonest and acting in conflicts of interest, and Alex Reith as untrustworthy. Another client defends the firm, calling the negative review "completely inaccurate and untrue" and suggesting it was written by someone with an agenda.

Clients praise the firm's professional competence and genuine client concern, with specific mention of Julie Aitken's prompt, clear, and concise communication at appropriate complexity levels. They describe the service as efficient, friendly, and solutions-oriented, with Kirsty receiving direct appreciation for her responsive approach. Reviewers highlight the combination of professional expertise with personalized client care as particularly valuable.

Clients consistently praise the firm for handling complex legal matters with professional expertise and compassion, particularly noting Amanda Crehan's work on estates with international assets, family trusts, and guardianship issues. Reviewers highlight excellent communication, describing it as clear, open, and free of surprises, with Jacintha Atkinson-Manson and her team providing confidence that everything is being taken care of properly. Specific staff members like Gilly are commended for efficiency and friendly service, with clients expressing they would never consider using another firm.

Clients consistently praise the firm's friendly, efficient, and accessible service, with many noting excellent property conveyancing and positive experiences with lawyers like Stephen and Rachael. Several reviews highlight the firm as their long-term family lawyer for wills, probate, and estate planning matters. However, there are repeated concerns about privacy breaches, specifically personal details being sent to incorrect email addresses without apology, which contrasts with otherwise positive feedback.

Clients praise the firm for being informative, helpful, and professional, with specific mentions of excellent customer service and clear explanations that helped them understand legal processes. Several reviews highlight positive experiences with property matters and mention specific lawyers like Kaye as being lovely and professional. However, some clients report negative experiences with slow service, overcharging, and poor communication with third parties like banks, while others found the firm unhelpful for their needs.

Clients praise the firm for professional, friendly service with specific lawyers like Geoff Caradus, Mike, Jing Jing, and Nick Mason receiving positive mentions for immigration and overseas investment work. Many reviews highlight efficient, helpful advice that made processes smoother, particularly for immigration, property, and visa applications. However, significant concerns exist about high fees, slow responsiveness, lack of follow-up, and some partners lacking basic legal knowledge, with multiple clients recommending shopping around first and getting written quotes.

Clients praise specific lawyers like Josh Friend and Steve for being brilliant, genuine, professional, and effective, with particular appreciation for their support in ACC cases. However, multiple clients report significant communication issues, including unreturned calls and emails over extended periods, difficulties reaching court-appointed legal-aid lawyers, and an unhelpful receptionist. The positive reviews highlight exceptional service and emotional support, while negative reviews consistently cite poor responsiveness and accessibility as major frustrations.

Clients praise the firm for being efficient and friendly, with specific lawyers like Jay and Ted receiving positive mentions for their helpful service. However, some clients express frustration with delays, particularly in estate matters, and one review criticizes the firm's reputation and pricing. The overall feedback shows a mix of very satisfied clients and a few with significant concerns about timeliness and cost.

Clients report mixed experiences with the firm's service quality and efficiency. Several reviewers express significant frustration with slow response times, frequent follow-ups required, and being charged for replies when they have to chase the firm about estate administration matters. One client specifically mentioned withdrawing all business after a negative experience with enduring powers of attorney. However, other clients praise the professional reception service and describe the lawyers as friendly and good.

Clients frequently praise specific lawyers like Miro Booth for property matters, Brent McDonald for employment advice, and Gerhard for comprehensive support, noting their professionalism, clear communication, and empathetic approach. However, several reviews raise serious concerns about family law representation, including allegations of sexism, poor communication, and unprofessional conduct by lawyers like Jeremy Glasgow and Gerhard. While many clients describe excellent experiences with efficient, friendly teams, others warn of inconsistent service quality and recommend avoiding the firm entirely.

Clients praise Rob Somerville for his dedication and support throughout their legal matters, highlighting his commitment to sticking with them until the end. They express deep gratitude for his time and effort, indicating a highly personalized and caring approach. The review emphasizes reliability and thoroughness in handling sensitive situations.

Clients praise the firm's helpfulness and professional expertise, with multiple reviews describing lawyers as 'great' and 'brilliant' at their jobs. However, several clients report serious issues including poor service, lack of emotional intelligence, and specific complaints about lawyer Michael Vespa failing to appear in court and mishandling a case that resulted in an unnecessary conviction. Some reviews reference negative news articles about Tony Bamford from 2015 and express concerns about junior associates' competence.