Clients praise specific lawyers like Josh Friend and Steve for being brilliant, genuine, professional, and effective, with particular appreciation for their support in ACC cases. However, multiple clients report significant communication issues, including unreturned calls and emails over extended periods, difficulties reaching court-appointed legal-aid lawyers, and an unhelpful receptionist. The positive reviews highlight exceptional service and emotional support, while negative reviews consistently cite poor responsiveness and accessibility as major frustrations.

Clients consistently praise Michael Vesty as a top lawyer who provides excellent support through difficult situations, with multiple reviewers specifically recommending him to others in need. They highlight his reliability, skill, and surprisingly affordable pricing given his high performance. Reviewers are particularly impressed with his responsive service and quick response times, noting he delivers very good service overall.

Clients praise Rob Somerville for his dedication and support throughout their legal matters, highlighting his commitment to sticking with them until the end. They express deep gratitude for his time and effort, indicating a highly personalized and caring approach. The review emphasizes reliability and thoroughness in handling sensitive situations.

Clients praise the firm's helpfulness and professional expertise, with multiple reviews describing lawyers as 'great' and 'brilliant' at their jobs. However, several clients report serious issues including poor service, lack of emotional intelligence, and specific complaints about lawyer Michael Vespa failing to appear in court and mishandling a case that resulted in an unnecessary conviction. Some reviews reference negative news articles about Tony Bamford from 2015 and express concerns about junior associates' competence.