Clients frequently praise the firm's immigration services, with specific lawyers like Geoff Caradus, Nick Mason, Mike, and Jing Jing receiving high marks for being professional, responsive, and helpful in visa applications. However, multiple reviews express serious concerns about high fees, with complaints about being charged excessively for simple communications like emails and calls, and some clients report poor service quality including slow responses, lack of follow-up, and basic knowledge gaps from certain partners. The firm appears to deliver excellent results in immigration cases but has significant consistency issues in pricing and service quality across different matters.
Generated from 78 Google reviews and NZ Law Society data
Full-Service Firm
Covers 9 practice areas including Employment Law, Immigration, Litigation and more.
Published Hours
Open hours listed — check below for daily schedule.
1 team member

Showing 21 of 78 reviews with text
Good friendly service
Very professional and get the job done
I reached out to Geoff to help with some questions I had around Overseas Investment and he was incredibly quick to respond and really helpful with understand everything. Would definitely recommend him!
Mike and Jing Jing help us with our residency visa application. We were very pleased with their friendly and professional manner and responsiveness. Working with them has helped reduce the pains of the application process and we could not be happier. Would highly recommend to anyone looking to apply for visa's.
I got away with murder with these people... recommend any day
Very nice people great to work with
Excellent service. Very efficient but friendly staff . Helpful legal advice and documentation. Our house sale went through much smoother because of them. Thanks team!
After talking to several immigration advisors, that didn't want to help. A friend recommended me this firm. They really helped me, and my visa was approved. I totally recommend them. Thanks Nick Mason and his team.
Highly recommended 😍 I was really satisfied with their service since the begining. I've contacted many immigration lawyers before finding Pitt and Moore and all of them were …
We did a 15min free consultation on Immigration very straight forward advice. We will give them our work.
Geoff Caradus is outstanding.
Top legal firm for immigration. Professional and approachable.
Great people, good advice
Helpful somehow.
I wasn't overly happy with the service we got. In regards to documents and sending on our behalf and I will up date once the full process is complete. Update. We changed lawyer
Shop around first. The partner I used lacked basic skill but can bill for things not actually asked for. Well skilled in itemising things in the invoice to make it look busy though so probably deserve 5 stars for that.
I would seriously recommend asking for a quote in writing before engaging this firm. I found the basic knowledge of company law lacking from the Partner I used - which led to unnecessary additional charges for me. The double handling …
Ridiculously expensive services. One of the associates (Elly Fleming) charged me $100 for a single email with ‘Thank you’ written on it. They charge you more than $100 per email and a minute call. Your visa application total services charges will go beyond $10,000. Very expensive even for small jobs. Would never recommend to anyone.
Contacted this firm to get will done. Word of caution - do your homework. Fees for partial service by legal executive significantly more than a complete service provided by a lawyer at another firm.
After meeting with them on a visa issue, they did not follow up on one item we discussed. And they never responded to my emails to proceed with my visa application.
Extremely slow, lack very basic knowledge, passed between multiple people, ignored phone calls. Ended up switching law firm. Extremely disappointing avoid this firm at all costs
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