Clients consistently praise Andrew Shaw's exceptional client care, describing him as a careful listener who explains legal matters clearly without jargon. They highlight his professionalism, dedication, and willingness to go above and beyond in complex cases across family law, employment, and estate matters. Multiple reviews specifically mention his ability to achieve better-than-expected outcomes, with clients noting his strong advocacy, honesty, and support during stressful legal proceedings.

Clients consistently praise the firm for exceptional service, describing staff as friendly, efficient, genuinely caring, and professional. Specific lawyers mentioned positively include Niall, Connor, Kathy, Nicola, Violet, and Robyn Dewson, with clients noting clear communication, quick response times, and attention to detail. Reviews highlight the firm's ability to handle complex matters successfully, with many clients appreciating the supportive environment and practical amenities like off-street parking.

Clients consistently praise the firm's professionalism and expertise, with many specifically mentioning Troy James Glen Stade by name for his exceptional service. Reviews highlight thorough case handling and positive outcomes across various legal matters. No negative feedback or concerns are mentioned in the available reviews.

Clients frequently praise Margot Harkness and the team for being professional, friendly, and providing clear advice, particularly in property and family law matters. However, several reviews raise serious concerns about poor communication, being ghosted after payment, missed deadlines, and the firm refusing new clients or taking on opposing parties after initial rejection. While many long-term clients recommend the firm highly, others describe unprofessional behavior, inflated rates, and incorrect advice that has damaged trust over recent years.

Clients consistently praise the firm's efficient, friendly, and accessible service, with specific lawyers like Rachael and Stephen receiving positive mentions. Many highlight excellent property conveyancing work and long-term family legal relationships covering wills, probate, and estate planning. While most reviews are highly positive, one client expressed concern about a data privacy incident involving incorrect email handling without an apology.

Clients praise the firm for being informative, helpful, and professional, with specific mentions of clear explanations and excellent customer service. Several reviewers highlight efficiency and positive experiences with property matters, while one mentions a lawyer named Kaye as lovely and professional. However, some clients report concerns about slow service, overcharging, and poor communication with banks in one case, and another simply states the firm was not very helpful.

Clients frequently praise the firm's immigration services, with specific lawyers like Geoff Caradus, Nick Mason, Mike, and Jing Jing receiving high marks for being professional, responsive, and helpful in visa applications. However, multiple reviews express serious concerns about high fees, with complaints about being charged excessively for simple communications like emails and calls, and some clients report poor service quality including slow responses, lack of follow-up, and basic knowledge gaps from certain partners. The firm appears to deliver excellent results in immigration cases but has significant consistency issues in pricing and service quality across different matters.

Clients praise specific lawyers like Josh and Steve for being brilliant, genuine, and excellent at their jobs, with many describing the firm as professional, effective, and supportive, especially with ACC matters. However, several reviews express serious concerns about communication issues, including difficulty getting responses to calls and emails, and one mentions an unhelpful receptionist. While many clients report exceptional experiences, others feel let down by poor responsiveness and unprofessional behavior from some staff members.