Clients highlight Hannah's excellent service during house buying, with strong communication and attention to detail. However, a serious complaint describes the firm as unprofessional, billing for work that was not requested and handling the situation poorly. Mixed experiences suggest inconsistency in client care.

Reviews are mixed with significant praise and criticism. One 5-star review thanks the firm for helping family and for an honest response, though it notes a failure to follow up on a will inquiry. Negative reviews describe a lawyer, Rory Bevins, as rude and hanging up, and another client felt the firm was unprofessional, charging for time without providing help and leaving the client to do work alone.

Clients report mixed experiences: some praise the friendly service and confidence in advice from Doug, but a very negative review describes being abandoned when a lawyer relocated without referral, causing significant stress near Christmas.

Clients consistently praise Neil and his team for their outstanding service, making legal processes straightforward and stress-free. The firm is described as having great staff and excellent service, with multiple reviewers highlighting Neil's skill as a lawyer. No negative feedback is provided.

Clients report mixed experiences. One praised Belinda for being welcoming and explaining things clearly, making the process feel straightforward. However, two clients complained about poor service: one felt the lawyer did not have their interests at heart, was slow to communicate, and seemed to favor the other party; another client criticized Jessica, a family law legal aid lawyer, for not helping, costing $8k, and leaving the client's daughter in grave danger.