Clients are divided: some praise specific staff like Hannah for thorough communication during property purchases, while others accuse the firm of unprofessional billing practices, charging for work they declined and sending invoices months later without follow-up. A reviewer also notes a positive interaction with an employee named Max at Paper Plus, unrelated to legal services. Overall, service quality appears inconsistent, with significant concerns about billing transparency.

Clients describe the firm as providing great, friendly service with confidence in the advice received. However, a highly critical review recounts a serious lack of support: a lawyer relocated mid-matter without referral, leaving the client without representation near Christmas. The overall feedback is mixed, with positive experiences countered by significant service failure.

Clients consistently praise Neil and his team for making the legal process easy and stress-free. The firm is described as having great staff and excellent service, with multiple reviews highlighting the team's helpfulness and professionalism.

Clients report mixed experiences. One review praises punctuality and clear, straightforward language from Belinda. However, two negative reviews cite poor communication, lack of client advocacy, and high costs for little help, with specific complaints about Jessica in family law.

Clients praise Nolans for making stressful processes like buying a first home or handling family law matters much easier. Dianne is specifically thanked for explaining things clearly and being accessible. Another client highlights Alexandra's excellent communication and pleasant manner. One review expresses deep gratitude for the firm's above-and-beyond support in keeping a mokopuna and handling a property separation case, calling the team part of the family.

Reviews show a stark contrast: one client praises the firm for helping their family and appreciates an honest response, while others strongly criticise the firm. One reviewer calls Rory Bevins 'rude and arrogant' for hanging up the phone, and another alleges unprofessionalism—claiming they were left to draft an affidavit alone while charged for time. The positive review mentions good service for family affairs but criticises lack of follow-up on a will inquiry.