Clients describe the firm as providing great, friendly service with confidence in the advice received. However, a highly critical review recounts a serious lack of support: a lawyer relocated mid-matter without referral, leaving the client without representation near Christmas. The overall feedback is mixed, with positive experiences countered by significant service failure.
Generated from 3 Google reviews and NZ Law Society data
Great friendly service, I felt very confident I was getting the best advice possible from Doug. Highly recommended
Great team, many thanks!
I actually want to give 0 stars but 1 is the minimum. My sister engaged with a lawyer from this firm very early and then when we received directions from the judge the lawyer advised my sister she was relocating and that she'd need to find another lawyer. Noone in their firm was available but she also didn't refer or recommend any alternatives. Being so close to Christmas there were no alternatives available and my sister had to resort to a Napier lawyer. The fact my sister hadn't got to the stage of instructing the lawyer to represent her is irrelevant, as it was the understanding my sister would be instructing that lawyer to represent her anyway. Very disappointing and more than upsetting.
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