Clients consistently praise Simon Gaines for his brilliant, clear, and personable approach, particularly in disputes where he provides objective expert advice that helps resolve conflicts and avoids litigation. Steve Riley also receives high marks for being approachable and saving clients significant money. However, one client felt unsupported during a home purchase, noting they had to prompt the firm to progress the deal, though they later had positive experiences. Overall, the firm is valued for its genuine care and great team service.

Reviews are highly polarized. Multiple clients accuse the firm of negligence, excessive fees, and poor management of estates, with one claiming they 'destroyed my family' and another warning of 'rip off' billing that dropped only after demanding an itemized invoice. In contrast, several clients praise Caroline McCarthy for exceptional property and conveyancing service over many years, and others note good communication for property sales and purchases.