Clients consistently praise Simon Gaines and Steve Riley for their expertise, objectivity, and personable approach. Multiple reviews highlight Simon's brilliant negotiation skills and ability to resolve disputes without court, saving clients significant money. One client felt unsupported during a home purchase, noting they had to prompt for progress, though the transaction succeeded. Overall, the firm is seen as approachable and effective for legal needs.

Clients consistently praise the team for being very helpful and providing excellent service. Specific lawyers like Deeanne and Rachel are mentioned for being awesome, caring, and taking time to answer questions. Reviews highlight clear explanations during house purchases and support through various legal matters.

Clients report mixed experiences. Some praise Caroline McCarthy for 17 years of excellent property and will services, citing professionalism and clear communication. Others accuse the firm of gross negligence in estate administration, including failing to conduct a background check on a recommended property manager with a theft conviction, and billing $12,000 for estate work that dropped significantly after an itemized request. One reviewer claims the firm destroyed their family and warns against engaging them for family law.