Clients consistently praise Simon Gaines for his clear, concise, and brilliant advocacy, with one reviewer noting he saved them over $100k. Another client highlighted his objective advice that helped resolve a dispute without litigation. However, one reviewer felt their home purchase was handled passively, requiring them to prompt for appointments and ask questions. Overall, the firm is described as approachable, with great attitudes and genuine care.

Clients consistently praise the team's helpfulness and clear explanations, especially for house purchases. Specific lawyers like Deeanne and Rachel are highlighted for their dedication and responsiveness. The firm is valued for its friendly, professional service across various legal matters. No negative feedback is reported.

Reviews are mixed: long-term clients praise Caroline McCarthy for property transactions and will services, citing professionalism and communication. However, severe criticisms include alleged gross negligence in estate administration, coercing a client into allowing a sibling with a criminal record to become sole property manager, lack of due diligence, and charging $12,000 for estate tasks that dropped to a fraction after an itemized invoice request. One client claims the firm destroyed their family.

Clients describe the firm as having a family-like atmosphere with a home-like office feel, and praise its wide area of expertise and people-focused approach. They highlight professional communication and a professional approach, with expectations of a good outcome. One client specifically mentions the narrow driveway but appreciates the parking and decor.