Clients consistently praise Simon Gaines for his brilliant, clear, and personable approach, particularly in disputes where he provides objective expert advice that helps resolve conflicts and avoids litigation. Steve Riley also receives high marks for being approachable and saving clients significant money. However, one client felt unsupported during a home purchase, noting they had to prompt the firm to progress the deal, though they later had positive experiences. Overall, the firm is valued for its genuine care and great team service.

Clients describe the team as very helpful and praise the clear explanations received during house purchases. Individual lawyers are commended for being responsive, caring, and dedicated to client best interests. Overall, reviews highlight excellent service and a supportive, communicative approach.

Reviews are highly polarized. Multiple clients accuse the firm of negligence, excessive fees, and poor management of estates, with one claiming they 'destroyed my family' and another warning of 'rip off' billing that dropped only after demanding an itemized invoice. In contrast, several clients praise Caroline McCarthy for exceptional property and conveyancing service over many years, and others note good communication for property sales and purchases.

Clients describe Radich Law as a family-oriented firm with a home-like feel and a wide area of expertise. One review highlights the experienced, people-focused approach and enjoyable decor, while another praises great communication and a professional approach, expressing optimism about the outcome of their matter.