Clients consistently praise Dr Bernhard Kreber for his exceptional professionalism, clear communication, and genuine care throughout the immigration process. Many highlight his ability to resolve complex cases where other lawyers failed, often achieving quick approvals like PR in six working days. Reviewers emphasize his honesty, attention to detail, and proactive guidance, making clients feel confident and well-supported from work visas to permanent residency.

Clients frequently praise the firm's professionalism, with specific lawyers like Sarah-Louise and Wendy Arden being commended for going above and beyond, especially in real estate transactions. Reviewers highlight responsive service and the ability to handle last-minute hurdles, creating lifelong clients. However, one reviewer deeply criticises a staff member named 'Karen' for dismissive, discriminatory treatment based on accent and location, which contrasts sharply with other positive experiences. Overall, clients describe the lawyers as passionate, research-driven, and down-to-earth, though a few mention issues with communication responsiveness.

Clients consistently praise the friendly, professional staff and excellent service. One reviewer specifically thanked Sarah and the team for their outstanding, dedicated work on a complex estate settlement, making a stressful process easy. Another client from a Māori entity highlighted the valuable legal guidance from Tess and Helen on privacy law, emphasizing quality, value, and responsiveness. Overall, reviews convey high satisfaction with the firm's approachable team and expert legal advice.

Clients describe Andrew Shultz as one of the top lawyers, highly recommending Phoenix Chambers. Another review simply notes the firm is friendly. Overall, feedback is positive but limited.

Clients describe Harry Edward as a highly experienced and professional lawyer, particularly praising his work in property, estates, and criminal matters. Many reviews express deep appreciation for Harry himself, noting his helpfulness and legendary status, with some shocked to learn of his passing in 2019. However, a few clients report negative experiences, feeling rushed or undervalued as first-home buyers, and some criticize the firm as unenthusiastic or money-driven.