Clients consistently praise Bernhard Kreber for his exceptional, professional, and honest immigration advice. Many highlight his ability to solve complex cases where other lawyers claimed it was impossible, and his thorough, transparent approach with clear communication throughout the process. He is described as life-changing, trustworthy, and goes the extra mile for his clients, often achieving successful outcomes quickly.

Clients praise the firm's lawyers for being professional, passionate, and thorough, with particular mentions of Sarah-Louise, Wendy Arden, and Michelle for going above and beyond during property transactions. Many describe them as the best in Rotorua, with exceptional service that builds long-term loyalty. However, one client reported a highly negative experience with a staff member named Karen, who accused them of being a scammer based on their accent and location, leading to the call being terminated abruptly.

Clients describe the team as lovely and friendly, with repeated praise for their professionalism and care. One long-term client highlighted Sarah's outstanding guidance on an estate settlement, making a stressful process easy. Another client appreciated Tess and Helen's expert advice on privacy law, emphasizing the firm's responsiveness and value. A neutral review noted the warm interior and smile upon entry.

Clients highly recommend Andrew Shultz as a top lawyer at Phoenix Chambers, describing the firm as friendly and professional. The limited reviews focus on positive experiences with specific lawyer praise and general warmth.

Clients commonly praise Harry Edward for being experienced, professional, and helpful in property, estates, and criminal matters. Several reviews highlight Harry as a 'legend' and express shock at his passing in 2019. However, some negative reviews call the service 'hopeless' and 'appalling,' with one client feeling like a hassle during their first home purchase.