Clients consistently praise the firm's supportive, knowledgeable, and empathetic staff, with many highlighting specific lawyers like Michelle Carey, Jenny Schischka, and Carlene for their professionalism and clear communication. Positive reviews focus on smooth conveyancing, family law guidance, and commercial property transactions. Negative reviews are isolated, citing poor communication and unprofessional conduct from director Holly Hawkins and front desk staff in a family court context.

Clients frequently praise the firm for being professional, helpful, and friendly, with specific appreciation for lawyers like Scott Mills, Storm Raubenheimer, Gina Oudyn, and Mia. Positive feedback highlights efficient conveyancing, clear communication, and empathetic support during difficult times like divorce. However, a significant negative review for conveyancing criticizes the firm for allegedly missing issues, failing to hold back funds, and leaving clients $3000 out of pocket, suggesting inconsistency in service quality.

Clients praise Alistair Burns for his compassion, honesty, and ability to explain complex legal matters in a clear, personal way, particularly for those with ADHD and PTSD. Multiple reviewers highlight his professionalism, dedication, and successful outcomes in family and criminal court. He is described as going 'above and beyond' to achieve great results, with one client noting he was more compassionate and successful than 10 other lawyers in Rotorua.

A client expressed deep gratitude for Tumanako's assistance and representation at Grand Central Station, noting a better-than-expected outcome and appreciation for the advice provided.

Most clients highly praise Gordon Pilditch for professional, approachable service and effective communication, especially highlighting support staff Makaela and Emma. However, one serious complaint accuses the firm of withholding critical information about AVL protocols, causing a negative outcome in court, and alleges the firm lied, leading to an official complaint to Crown Law.

Clients describe Andrew Shultz as one of the top lawyers, highly recommending Phoenix Chambers. Another review simply notes the firm is friendly. Overall, feedback is positive but limited.

Clients describe Harry Edward as a highly experienced and professional lawyer, particularly praising his work in property, estates, and criminal matters. Many reviews express deep appreciation for Harry himself, noting his helpfulness and legendary status, with some shocked to learn of his passing in 2019. However, a few clients report negative experiences, feeling rushed or undervalued as first-home buyers, and some criticize the firm as unenthusiastic or money-driven.