Clients consistently praise the firm for exceptional communication, professionalism, and supportive service across property and family law matters. Many highlight specific lawyers like Carlene Macrae, Michelle Carey, Jenny Schischka, and Jaqueline Mayer for making stressful processes smooth and stress-free. A few negative reviews cite poor communication and misconduct allegations, particularly regarding director Holly Hawkins in a family court context, but the overwhelming majority are highly positive.

Clients consistently praise the firm's professional, friendly, and helpful staff, with multiple reviewers highlighting individual lawyers such as Storm Raubenheimer, Gina Oudyn, and Scott Mills for their patience, dedication, and empathy during difficult legal matters like divorce. However, one negative review raises serious concerns about conveyancing services, alleging incompetence, lack of client advocacy, and failure to hold back funds for post-settlement issues, resulting in significant out-of-pocket costs.

Clients consistently praise Alistair Burns for his compassion, honesty, and ability to explain complex legal issues in an understandable way, especially for those with personal challenges like ADHD and PTSD. Reviewers highlight his professionalism, dedication, and successful outcomes in family and criminal court, with multiple clients strongly recommending him and noting he goes above and beyond.

Clients express gratitude for the firm's assistance, highlighting a better-than-expected outcome and appreciation for the lawyer's advice and representation.

Clients highlight the approachable and helpful support staff, Makaela and Emma, and appreciate great communication. However, one client gave a 1-star review, alleging incomplete advice that led to negative court outcomes, and has lodged a complaint with Crown Law.

Clients highly recommend Andrew Shultz as a top lawyer at Phoenix Chambers, describing the firm as friendly and professional. The limited reviews focus on positive experiences with specific lawyer praise and general warmth.

Clients commonly praise Harry Edward for being experienced, professional, and helpful in property, estates, and criminal matters. Several reviews highlight Harry as a 'legend' and express shock at his passing in 2019. However, some negative reviews call the service 'hopeless' and 'appalling,' with one client feeling like a hassle during their first home purchase.