Clients consistently praise the firm's responsiveness, professionalism, and empathetic approach. Eleanor Dyche is frequently mentioned for her clear communication, dedication, and ability to achieve favorable outcomes such as discharges without conviction and successful citizenship applications. David Pawson is also commended for his expertise and support. The fixed-fee arrangement is noted as beneficial, with clients appreciating the team's thorough background work and availability.

Clients consistently praise David Weaver and Rosie Gallagher for their honesty, expertise, and compassionate handling of IRD disputes. Reviews highlight David's willingness to provide valuable advice even when it doesn't involve taking the case, saving clients money. Specific appreciation is given for clear communication, prompt responses, and treating clients with humanity during stressful tax audits and debt negotiations.

Clients consistently praise Burley Castle Hawkins Law Limited for their knowledgeable, supportive, and empathetic lawyers, particularly noting Nikki, Holly, Jacqueline, Jenny Schischka, and Michelle Carey. Positive reviews highlight exceptional communication, going above and beyond during stressful transactions like home purchases or family court matters. However, a serious concern is raised by Ivan Clothier, who accuses the firm of unprofessional communication and supporting problematic ex parte documents in a family court case, leading to a recommendation against using them.

Clients highly recommend Tony Rickard-Simms for his kind and compassionate handling of family legal matters, praising his professionalism and support during difficult cases.

Clients praise Talia Marshall for her friendliness, professionalism, and keeping them updated throughout their family court cases. However, some express dissatisfaction with the firm after Talia was unavailable or took on a case while planning a holiday, leading to a drawn-out process and a last-minute conflict of interest claim. The firm is described as efficient with passionate lawyers, but there are serious concerns about reliability and client care.

Clients consistently praise the firm's lawyers for being dedicated, empathetic, and clear communicators. Specific lawyers like Rakaia, Kathleen, and Penni are highlighted for making difficult family law processes easier through their positive attitude, transparency, and genuine care. Common themes include alleviating stress, going the extra mile, and achieving favorable outcomes in custody and guardianship cases. No concerns were mentioned.

Clients consistently praise Kevin Olivier for his patience, clear explanations, and meticulous work, with many highlighting long-term trust and reliability in personal and business matters. Positive reviews emphasize friendly service, honesty, and efficiency, including family-friendly touches like toys for grandchildren. However, one negative review cites poor communication, high prices, and a terrible experience, warning against using the firm.

Clients appreciate the friendly reception staff, helpful service for document witnessing, and knowledgeable advice on wills, particularly Laura. However, a concerning review mentions the firm assisted in emptying a trust account from a family member, indicating potential serious issues.

Clients describe the service as very professional and highly praise Rita Nabney, calling her the best.

Clients overwhelmingly report negative experiences, citing rudeness, poor communication, and feeling dismissed. Multiple reviewers warn strongly against using the firm, with one client after five years in family court expressing deep dissatisfaction. Specific critique targets a lawyer named Rebecca, described as underqualified and rude. The firm's handling of family law cases appears to be a major source of complaints.