Clients consistently praise the firm's responsiveness, empathy, and clear communication, with special mentions of director Eleanor Dyche and David Pawson for their diligence and supportive approach. Fixed-fee arrangements are noted as beneficial, and a discharge without conviction secured against the odds is highlighted as a significant achievement. No negative feedback is present in the reviews.

Clients consistently praise Lauren Qiu for her thoroughness, efficiency, and professionalism, highlighting her ability to handle tricky applications under time pressure with personal care. Many note her clear communication, regular updates, and dedication, including working outside business hours to secure fast approvals. Specific successes include partnership and residency visas, with clients feeling confident and stress-free throughout the process.

Clients consistently praise Kevin Olivier for being patient, clear, and meticulous, with many highlighting his honest, straight-to-the-point advice and friendly demeanor. Long-term clients appreciate the consistent excellent service for personal and business matters, including house sales, business advice, and wills. One negative review criticizes poor communication, high prices, and inadequate service, but the overwhelming majority express strong trust and recommendation.

Clients consistently praise the helpful reception staff and knowledgeable service, particularly for will renewals and document witnessing. Laura received specific thanks for great advice on a will renewal. One negative review alleged unauthorized access to a trust account, which is a significant concern. Overall, clients describe the service as helpful, knowledgeable, and moderately priced.

Clients describe Rita as very professional and the best. The single review is highly positive, praising her professionalism and service.

Clients report very negative experiences, citing rudeness, poor communication, and lack of results. One review mentions five years in family court with no progress and accuses the lawyer of being overpriced and dishonest. Another client felt dismissed and talked over, with unprofessional and rude behavior. Multiple reviewers strongly advise against hiring this firm.