Reviews indicate extremely negative client experiences, with multiple clients reporting rude, arrogant, and unprofessional behavior from the director, Brent Neilson. Specifically, clients describe being snapped at, hung up on, and spoken to in a condescending manner during initial phone inquiries about consultations and fees. Common complaints include high consultation fees, poor telephone manners, and a dismissive attitude. There are no positive reviews or praise for the firm's legal expertise.

Clients consistently praise Amber Parlato for her exceptional competence and tenacity in family court matters, particularly her unusual mix of professional expertise and sensitivity. Reviewers highlight her successful representation in COCA (Care of Children Act) applications, recommending her without hesitation for family law cases.

Clients praise Hugh O'Connell for his reliability and clear guidance through difficult situations. One reviewer highlighted that he follows through and provides a clear path forward. The review reflects strong trust and satisfaction with his service.