Clients report extremely rude and unprofessional behaviour from the director, Brent Neilson. Multiple reviewers describe being spoken to with arrogance, being snapped at, and having calls hung up on them when they asked about fees or services. There are no positive reviews, and the firm appears to have a poor reputation for client service.

Clients highlight Amber Parlato's competence and tenacity in family court matters, noting her rare mix of professional expertise and sensitivity. One reviewer unreservedly recommends her for COCA applications, emphasizing her successful representation.

Clients praise Hugh O'Connell for being reliable and providing clear guidance through difficult situations. One review highlights that he follows through on commitments and offers a straightforward path forward. The single review reflects high satisfaction with personal attention and effective problem-solving.