Clients describe the firm as very professional, with fast and efficient service. They highlight the accuracy and great advice provided, with multiple reviews rating 5/5 stars. Overall feedback is highly positive, noting the helpful staff and clear communication.

Clients praise the friendly, professional receptionist Rita and specific lawyers like Heather and Dawn for going above and beyond, especially in family law matters. However, multiple reviewers report poor communication from lawyers, missed callbacks, lack of urgency, and unpreparedness in court, leading to negative outcomes. While some long-term clients are loyal, many caution against using the firm for basic conveyancing or emergencies due to unreliability.

Clients consistently praise the team for being professional, friendly, and helpful, particularly in property transactions. Roger is singled out as highly knowledgeable and effective in handling cases, with one client expressing deep gratitude for his work. Overall, reviews highlight excellent service and reduced stress, though a few brief comments like 'Very good' suggest some may feel service is merely adequate rather than outstanding.