Clients consistently praise the firm's professionalism, efficiency, and quality of service. Multiple reviewers highlight the staff's professionalism and great service, while others specifically mention fast, efficient, and accurate legal work. The positive feedback focuses on the overall client experience with no negative comments mentioned in the available reviews.

Clients report highly inconsistent experiences with Hamertons. Several express frustration with lawyers Angela and Nicole for poor preparation, lack of communication, missed deadlines, and unresponsiveness during urgent legal matters, with one client stating they had to spend additional money to fix issues. However, other clients praise lawyers Heather and Dawn for going above and beyond, providing reassurance, working flexible hours, and making clients feel like a priority. Receptionist Rita Fairbrother receives consistent praise across negative reviews for being kind, professional, and helpful.

Clients consistently praise the firm's professional, friendly, and helpful service, with multiple reviewers noting their legal matters proceeded smoothly without issues. Specific lawyer Roger is highlighted as exceptionally knowledgeable and effective, with one client describing him as "the best man I have ever encountered." While most feedback is overwhelmingly positive, one brief review simply states "Very good" without elaboration, though no significant concerns are raised across the reviews.