Clients commonly praise the team for being friendly, helpful, and providing reliable advice. Many appreciate the low-stress, no-nonsense approach and mention specific positive experiences with Payla. However, several negative reviews highlight severe communication issues, delays, and unprofessional behavior from the practice owner, with one client noting a traumatic estate administration process that took nearly two years. The firm receives mixed feedback regarding complex matters, with some clients warning against using their services.
Generated from 15 Google reviews and NZ Law Society data
Highly Rated
4.4 out of 5 stars based on 15 Google reviews.
Full-Service Firm
Covers 4 practice areas including Relationship Property Law, Property Law, Business Law and more.
Published Hours
Open hours listed — check below for daily schedule.
Showing 14 of 15 reviews with text
Good reliable service and advice. We use them all the time.
A different experience
Great place for legal advice
Payla is awesome. 💞✨️💞✨️ …
Just the best you feel like your in very safe hands great value
Friendly helpful staff
Low stress no nonsense lawyer.
Female Power.
Very good service
Friendly and helpfull
The staff were friendly and helpful. It was easy to find parking.
Unfortunately our last experience was terrible. We had been with the Law Shop for a number of years and initially found them quite good when dealing with practice staff. With more complex issues we were triaged to the practice owner, which is when things went wrong. Unreachable for periods of time; sporadic or non-existent communication; and as a result, issues not finalised when required. When we tried to discuss our concerns we were told by the practice owner that she refused to work with "people who tried to dictate how I run my business." Unbelievable. We no longer use their services and cannot recommend them.
My mother passed away without knowing her law firm in greerton had closed and her will was transferred to another Law shop in Rotorua. I had the worst experience of my life dealing with this law firm. Poor communication and it took almost two years for her estate to be finalized - It shouldn't have taken that long. The lawyer we dealt with at that firm had awful communication and was extremely slow, not sensitive and didn't seem to know what she was doing. Missed deadlines. It took over 5 months for the sale of her home even though there were no complications in regards to selling the home - we had a buyer - it was due to the law shop taking their sweet time and I felt like I was forever chasing the lawyers for communication. The lawyer was also incredibly rude. One minute we needed an IRD number and then we didn't and then we did and so on. It was an extremely difficult process to go through and I wouldn't want anyone else to experience this. It was awful for my whole family and caused everyone a lot of stress. We will never use this law firm again and we highly recommend going somewhere else. I wouldn't want anyone to go through what we did. It was extremely painful and caused a lot of un-needed stress. We have also been told by many others who have dealt with this firm, including other lawyers that this lawyers firm has a reputation for being slow and unorganized.
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