Clients describe the firm as having friendly staff and being professional and astute, with positive experiences for legal advice. However, one client strongly criticizes the notary service, calling the $287.50 fee for two signatures excessive and warning others.

Clients consistently praise Julian Hannam for being the best lawyer in Taranaki, providing sound advice, and making things happen. Many describe him as awesome, helpful, efficient, and friendly, with strong recommendations for family matters. The firm is noted for its professional and efficient service.

Clients report mixed experiences, with two 1-star reviews highlighting poor communication and incomplete preparation for court, leading to negative outcomes. One client felt pressured to accept a sentence under threat of worse consequences. In contrast, a single 5-star review praises communication as excellent.