Clients consistently praise the firm for making property transactions, especially first home purchases, smooth and stress-free. Graham Healey is repeatedly singled out for his prompt communication, clear explanations, and efficient handling of paperwork. Reviewers highlight the team's personable and professional approach, with several noting they felt well-supported even from a distance. The feedback is overwhelmingly positive, with no reported concerns.

Clients consistently praise Willis Legal for their professional, friendly, and clear communication. Property transactions are highlighted as smooth and well-explained, with specific commendations for staff like Lizzie Sayer and Michelle Hemara. First-home buyers feel supported and well-guided through the process. One client in business appreciated Justin Cameron's down-to-earth approach to legal documents. A minor mention notes that they explain things in plain terms, avoiding legal jargon.

Clients praise the firm's helpful staff and Donna Carroll's communication skills, with several acknowledging the team's efforts to meet client needs. However, significant concerns are raised about Rebekah Anderton's responsiveness, accuracy, and advocacy, with specific complaints about delayed filings, incorrect information, and poor representation leading to prolonged court involvement and unexpected costs. Mixed experiences reflect a gap between some positive interactions and notable dissatisfaction with individual lawyers.

Clients report extremely negative experiences, alleging incompetence, poor communication, and verbal abuse. One detailed 1-star review accuses Philip Ross of negligence in a family law case, leading to an unfavorable custody outcome. Multiple reviews mention slow service and unprofessional behavior, while a single 5-star review praises fast and affordable service. Overall, the reviews are overwhelmingly negative.

Clients praise Georgina and the team for being professional, understanding, and going above and beyond, with one client winning a Disputes Tribunal case. However, one review reports a rude phone interaction where a staff member cut off the caller and failed to follow up.

Clients consistently praise the firm for its professional, straightforward, and honest service, with one reviewer returning for 23 years. The receptionist and support staff are highlighted as excellent, particularly in family court matters. Overall, clients feel well-supported and respect the direct approach of John.