Clients consistently praise Graham Healey for his efficient, clear communication and personable service, especially in property transactions like first home purchases and trust transfers. Many highlight the smooth, stress-free process and prompt responses, even when handling urgent or out-of-town matters. The firm receives high marks for professionalism and making complex legal steps feel straightforward.

Clients consistently praise Willis Legal for their professional, friendly, and clear communication throughout property transactions, especially home purchases and sales. Michelle Hemara receives repeated acclaim for her patience and support with first-home buyers, while Lizzie Sayer and Justin Cameron are also highlighted for excellent service in conveyancing and business legal documents. Reviewers appreciate that legal processes and costs are explained plainly without jargon, making them feel at ease. The firm is highly recommended for property and business legal needs, with no negative feedback noted.

Reviews are mixed. Positive feedback highlights Donna Carroll's communication and the staff's willingness to help. However, several negative reviews criticize Rebekah Anderton for poor communication, slow response, incorrect advice, and lack of empathy, with one client switching firms. Another client felt poorly defended despite using legal aid, leading to high costs and unresolved issues.

Clients report extremely poor experiences, with multiple one-star reviews citing incompetence, lack of communication, and unprofessional behavior. One client detailed how lawyer Philip Ross failed to act in a family law case, leading to a harmful outcome for their child. Another mentioned slow service and damaged mental wellbeing. However, a single five-star review praised the firm as professional, affordable, and efficient.

Clients deeply appreciate the firm's dedication, with many praising Georgina and her team for hard work, thorough paperwork, and successful outcomes in cases like Disputes Tribunal. Several mention exceptional support in urgent situations, describing the service as professional, welcoming, and deserving of donation. However, one reviewer reported a negative phone interaction where they were cut off and not contacted as promised, suggesting occasional communication issues.

Clients consistently praise the firm's professional and straightforward approach, with many highlighting the excellent service from the receptionist and John's honest, down-to-earth manner. The firm is particularly recommended for family court support, and long-term clients appreciate the helpful and respectful service over many years. No negative feedback was mentioned.