Clients consistently praise Graham Healey for his efficient, communicative, and personable service, particularly in property transactions. Reviews highlight smooth processes, clear explanations, and prompt responses, making the legal experience stress-free. Several first-home buyers and those handling transfers express high satisfaction, noting the team's professionalism and ability to accommodate short-notice requests.

Clients consistently praise Willis Legal for professional, friendly, and clear communication, particularly in property transactions. Lizzie Sayer is commended for smooth sale and purchase processes with upfront cost disclosure. Michelle Hemara receives high praise for guiding first-home buyers with patience and clarity. Justin Cameron is noted for down-to-earth business document assistance. One review appreciates the use of plain language over legal jargon.

Client reviews are highly mixed. Several clients praise the firm's helpful staff and responsive communication, with specific mentions of Donna Carroll as a great communicator. However, there are serious complaints about delays, lack of empathy, and incorrect advice, particularly targeting Rebekah Anderton. One client reports that a lawyer was ineffective despite legal aid, leaving them with unresolved issues and unexpected costs.

Clients express severe dissatisfaction, with multiple 1-star reviews citing incompetence, unprofessionalism, and poor communication. One client details how a lawyer, Philip Ross, failed to act in a family law matter, resulting in a harmful outcome. Another mentions extremely slow service and compromised mental well-being. A single 5-star review praises professionalism and affordability, but negative experiences dominate.

Clients appreciate the dedicated support from staff like Georgina, who helped them through disputes and achieved positive outcomes. Multiple reviewers highlight the free legal advice as amazing, professional, and understanding, emphasizing the importance of donations to sustain the service. However, one client reports a negative experience with a rude phone interaction and no follow-up contact, which is an outlier among otherwise excellent reviews.

Clients consistently praise the receptionist for excellent service and describe the firm as down to earth, helpful, professional, and straightforward. Many highlight John's honesty and respect, with one client returning for 23 years. Overall, clients feel well supported and recommend the firm for family court needs.