Clients describe the service as good and brilliant, with positive feedback on the experience. No negative themes or concerns are mentioned in the reviews.

Clients express severe dissatisfaction, with multiple 1-star reviews citing incompetence, unprofessionalism, and poor communication. One client details how a lawyer, Philip Ross, failed to act in a family law matter, resulting in a harmful outcome. Another mentions extremely slow service and compromised mental well-being. A single 5-star review praises professionalism and affordability, but negative experiences dominate.

Clients appreciate the dedicated support from staff like Georgina, who helped them through disputes and achieved positive outcomes. Multiple reviewers highlight the free legal advice as amazing, professional, and understanding, emphasizing the importance of donations to sustain the service. However, one client reports a negative experience with a rude phone interaction and no follow-up contact, which is an outlier among otherwise excellent reviews.

Clients consistently praise the receptionist for excellent service and describe the firm as down to earth, helpful, professional, and straightforward. Many highlight John's honesty and respect, with one client returning for 23 years. Overall, clients feel well supported and recommend the firm for family court needs.