Clients praise the firm for being efficient, helpful, and friendly. Reviews highlight prompt and obliging service with great attention and advice.

Clients are polarized: many praise the firm's professional service, clear communication, and genuine staff, with one mentioning Fleur specifically for restoring trust in lawyers after fixing prior issues. However, a detailed one-star review from a gay couple accuses the director of unprofessionalism, homophobia, walking out of meetings, and poor handling of conveyancing, leading them to file a Law Society complaint. Overall, positive reviews emphasize excellent advice and lovely experiences, while the negative review raises serious concerns about conduct and discrimination.

Clients praise Kim Cook for exceptional conveyancing service, professionalism, clear communication, and reasonable fees, with one noting her thoroughness over a six-month period. However, one client had a negative experience with Jim in a family law matter, alleging poor representation and high costs in a custody case. Positive reviews highlight personal service and local business support.