Clients consistently praise the firm for being efficient, obliging, and helpful. They highlight the friendly service and great attention to detail and advice provided.

Clients have very polarized experiences. Many praise the firm for fantastic service, great communication, and excellent legal advice, with one reviewer highlighting Fleur for restoring their trust in lawyers. However, one client gave a scathing 1-star review, accusing the director of unprofessional conduct, walking out of meetings, and being homophobic, and filing a Law Society complaint. The firm has strong positive feedback but a serious concern about a single negative interaction.

Clients frequently praise Kim Cook at Simpson and Co Otaki for her exceptional conveyancing service, highlighting professionalism, clear communication, and thoroughness during a complex property sale. The fees are described as reasonable, and the firm is commended for supporting local business. However, a negative review about family lawyer Jim describes an experience of poor outcomes and alleged unethical billing, expressing frustration with the family court system. Overall, the positive reviews emphasize personal, reliable service in property transactions.