Clients consistently praise the firm for making complex processes like first-home buying easy to understand and stress-free. Robyn Wasson, Patrick Mathews, and Carolyn McLeod are frequently named for their knowledgeable, patient, and supportive guidance. Reviewers highlight fast communication, attention to detail, and a friendly, personalized service that makes clients feel valued and prioritized.

Clients praise the firm for clear communication and smooth conveyancing, especially for first-home buyers, with specific commendations for Katrina, Luke, and Louise. However, serious concerns include allocation of junior staff to high-stakes cases leading to $30k in fees with no resolution, and handoffs during vacation without proper briefing, resulting in additional charges.

Clients consistently praise the firm's professional staff, knowledgeable lawyers, and excellent service. They highlight the team's willingness to listen, provide wise advice, and deliver a wonderful overall experience. No negative feedback is mentioned.

Clients highly praise Tania for being amazing, kind, and brilliant. Staff are described as friendly and helpful, and the reception area is relaxing. One client noted the firm was too busy to assist with their inquiry.

Clients appreciate the helpfulness, efficiency, and friendly staff, with one noting that issues are expedited quickly. However, a review reports being denied representation and falsely accused of abuse by a lawyer, indicating serious concerns about client treatment in some cases. Overall, most reviews are positive but a single negative experience stands out.

Clients overwhelmingly praise Rob Harte as a top lawyer in Whangarei, highlighting his expertise in property agreements, long-standing reputation, and caring approach (aroha and awhi). Many reviews emphasize his professionalism, quality of work, and enjoyable interactions. However, one review criticizes the lack of response to inquiries, indicating occasional communication issues.

Clients describe the lawyer as very professional and friendly, which is exactly what they need during legal battles. The review highlights a positive client experience focused on personal qualities.

Clients find the lawyers informative and thorough, describing them as easy to talk to which helps make legal processes less daunting.

Clients overwhelmingly recommend the firm, praising its highly recommended service. There is only one review, so themes are limited, but the sentiment is extremely positive.

Clients praise David Shanahan as a fantastic lawyer who is always there to help, describing him as a nice fellow. However, one reviewer alleges that the firm billed for unrequested advice, ignored emails, and threatened legal action over the disputed bill, warning others to be cautious.

Clients describe highly polarized experiences. Some express deep gratitude for Julie's dedication, belief in their family, and successful case outcomes, particularly in criminal defense where charges were dismissed due to work by a private investigator team. However, others report significant dissatisfaction, alleging that Julie misrepresented their son's statements, omitted details, blamed the client for inaccuracies, and demonstrated poor communication. The reviews indicate strongly contrasting views on her professionalism and effectiveness.