Clients frequently praise the firm for providing free, helpful, and empathetic legal advice, with specific lawyers like Jo mentioned positively for going the extra mile. However, many negative reviews cite issues with conflict of interest policies, with clients reporting being denied service even for unrelated matters involving past clients, and complaints about rude or unprofessional behavior from staff. Some clients also express frustration that the service sometimes declines to help with complex cases or fails to follow through on promised callbacks.
Generated from 90 Google reviews and NZ Law Society data
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Showing 26 of 90 reviews with text
excellent---no pressure--relaxed atmosphere ---like talking to a friend cheers george mcleod bonney
Thank you Nelson Bays Comunity Service for providing Free and independent professional help. I'm so grateful for your time and willingness to go extra mile for meπ π thank you sooooo much π₯Ή β¦
Great service π β¦
Amazing people ....unlike the rest of the lawyers you come across ( unfortunately)
Jo was a fantastic help. Such a relief to talk to a knowledgeable professional for free!
Incredibly helpful and empathetic legal advice. Really go the extra mile.
Very informative, warm welcome, not daunting like other firms
Excellent advice which saved me quite a bit of money. Great service.
These guys are amazing and can help you achieve the desired results. Thank you πΊπ β¦
Super helpful legal advice
Extremely friendly and competent stuff
Very helpful ,very kind people .
Always very helpful and informative
Very helpful.
Very helpful and personable....a good experience aiding well to decisions of moving forward!
They couldn't really help my situation but they pointed me in the right direction
Very unprofessional and rude service. Katie did not give any legal advice regarding my case, because the other party was already on their list and it could've been the "conflict of interests". Even though this other party used their service years ago and regarding other matter. Also when I asked to explain it more detailed, she just said: "Bye" and hang up. I didn't expect this rude behavior from the Legal service officer
Not interested in helping at all
Very rude to talk to and quite critical. Wouldn't be contacting them again.
Very disappointed having to say this but sought some help from one of the Communuty Lawyers at the Nelson Community Law, meeting held at their office on Hardy street, the elderly lady sounded very confident and was willing to help after the first meeting but on the day when she was supposed to act as a support person, she started to favour the other party and happily listened to them humiliating the victim further. Very relaxed to have understood her policy on the first day that we chose to discontinue with this service.
Unless unfortunately even though they could have helped they didn't want to. Unless you have a 5 min problem that they get to be the hero they just make up reasons why they can't help. Could not even give me an alternative. Said they would call back but didn't. Mostly I just wanted legal papers explained to me and they didn't even read the papers. Spent am hour of just reciting all the laws, saying my case was too complicated and they didn't have time when they could have been reading and helping me to understand. The receptionist on the phone was rude asked inappropriate questions and was very negative.
Useless. Unwilling to help.
Good!!
Useless.
Could not help ..new nothing
Despite the fact Nelson is a small city, Nelson Bays Community Law won't assist you with anything, if you need advice or assistance with something that has to do with ANYONE who has visited this place for assistance EVEN IF it's for a COMPLETELY DIFFERENT MATTER. "CoNfLiCt Of InTeReSt" π. Don't even bother with these people. β¦
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