Clients describe the firm as professional, personable, and helpful, with specific praise for Morgan Pearce's handling of a property purchase and overall service. However, a significant complaint highlights extremely slow estate administration (18+ months) and incorrect advice about trusts, forcing one client to seek another lawyer.

Clients consistently praise Shelley (or Shelly) as a kind, caring, and understanding family lawyer who is highly skilled and provides great service and communication. The reviews highlight her professionalism and expertise, with all reviews rating 5/5 stars.

Clients describe Bill as very professional, a straight shooter who doesn't waste time, and a great lawyer. They enthusiastically recommend him for his straightforward, no-nonsense approach.

Clients describe John as an excellent lawyer who provides exceptional service over many years, with one client remaining loyal for decades despite moving away. The small team is also praised for their quality.

Clients praise Merrin Gill as great and highly recommended, highlighting the firm's investment in clients' welfare and professional, friendly service. However, one negative review accuses Merrin Gill of bias and describes the receptionist as unprofessional, involving yelling and swearing. Overall, positive reviews strongly outweigh the single complaint.