Clients report mixed experiences, with several 1-star reviews citing poor service, staff changes, lost documents, and excessive charges. A 3-star review notes delays in finalizing wills, while one 5-star review praises excellent customer service and eagerness for new clients. Common themes include frustration with communication and slow processes.
Generated from 5 Google reviews and NZ Law Society data
Full-Service Firm
Covers 10 practice areas including Estate Planning, Wills, Trusts and more.
Published Hours
Open hours listed — check below for daily schedule.
Excellent customer service. Keen for new clients.open early January.
It's taken forever for them to get our wills organized, finally signing them on Monday
I would not recommend Perpetual Guardian as executors or administrators. Frequent staff changes led to misplaced documents, repeated requests for information, and inconsistent communication. Decisions were issued without supporting …
Wouldnt recomend. Our experience was that they go out of their way to make simple things difficult so they can charge you more.
terrible experience shocking service delays and excuses
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