Bogers Scott Shortland
Review Summary
Clients report mixed experiences, with several complaints about poor customer service, unhelpful and disinterested phone manner, and feeling interrogated rather than assisted. A partner was described as more focused on fees than answering questions, leading to a perception of decline. However, a few clients praise the firm as friendly, efficient, and consistently great for their legal needs.
Generated from 4 Google reviews and NZ Law Society data
Why Choose Bogers Scott Shortland?
Full-Service Firm
Covers 5 practice areas including Family Law, Relationship Property, Trust and Estate Planning and more.
Practice Areas
Client Reviews
Great experience everytime I have needed legal work.
Great, friendly and on to it.
Appalling customer service and poor phone manner. I made an initial call to discuss a legal matter. The partner I spoke with was unhelpful, disinterested, didn't answer my questions, and felt the need to ask personal questions no other lawyer I've spoken with has felt the need to ask. The conversation was little short of an interrogation. I was given the impression she was primarily interested in gauging a potential fee. I was a previous client at this firm several years ago. A real shame to see it's gone downhill. Rather than wasting both our time it would be nice if she had just been honest and said she couldn't be bothered or the firm was too busy. Not recommended.
Poor customer service
Poor customer service
Appalling customer service and poor phone manner. I made an initial call to discuss a legal matter. The partner I spoke with was unhelpful, disinterested, didn't answer my questions, and felt the need to ask personal questions no other lawyer I've spoken with has felt the need to ask. The conversation was little short of an interrogation. I was given the impression she was primarily interested in gauging a potential fee. I was a previous client at this firm several years ago. A real shame to see it's gone downhill. Rather than wasting both our time it would be nice if she had just been honest and said she couldn't be bothered or the firm was too busy. Not recommended.
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