Clients praise Andrew Hou for his professionalism, patience, and clear advice during stressful property transactions, and Vanessa Martin and Michelle Donovan for outstanding work on family trusts and probate matters. However, one client reports being charged over $800 for a property agreement review that did not proceed, with fees not clearly explained upfront, and slow dismissive communication when concerns were raised. Overall, most reviews highlight efficient, caring service and a willingness to recommend the firm.
Generated from 5 Google reviews and NZ Law Society data
Full-Service Firm
Covers 23 practice areas including Property Law, Conveyancing, Cross-leases and more.
Published Hours
Open hours listed — check below for daily schedule.
5 team members
Solicitor
Founder
Office Manager
Senior Associate
Senior Legal Executive
Thanks for the good work by Solicitor Hou, he is highly experienced, very professional as well as very patient with clients, he gave good advice when you encounter some unexpected issues and in complicated situation, he spoke simply but right to the point. I greatly appreciate the kind assistance from him through my stressful house selling process, highly recommend his law firm, great service and fair fee charging.
Vanessa and Michelle from Donovan’s Lawyers in Howick have been outstanding in assisting with our Family Trust, their professionalism, efficiency, diligence and genuine care are exemplary, we would highly recommend their services. Anna Strachan
Hi Andrew, Thank you so much for everything. You made us feel at ease and confident throughout the process. We truly appreciate your support and will definitely recommend you to our friends and family.
James Donovan Lawyers, and in particular their legal executive Vanessa, have been very helpful in getting us through a protracted and relatively complicated probate/transmission process.
I engaged this firm to review a property agreement and was invoiced $800+ despite the transaction not proceeding. Although the fee was referenced in the terms of engagement, it exceeded the lawyer’s standard hourly rate and was not clearly explained at the outset. I found communication regarding my concerns to be slow and dismissive. I would encourage clients to ensure they fully understand fee structures and response expectations before engaging.
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